Validity of general conditions
These general conditions define the terms of use and the purchase in the web shop ELTEH.SI , accessible at https: // www. elteh.si (hereinafter referred to as "website") and that of the company ELTEH D.O.O.is managed (hereinafter referred to as "provider").
These general terms and conditions apply to the entire website, its components and sub -pages.By using this website, the user agrees with all the conditions of these general terms and conditions, which also include all links and their integral components.The conditions of the cooperation were compiled taking into account all legal obligations and international guidelines for e-business, also represented by Zveza Potrošnikov Slovenije.
Information about the provider and contact details
provider: Elteh D.O.O.
Seat of the company: Dol Pri Ljubljani 35, 1262 Dol Pri Ljubljani, Slovenija
VAT identification number: SI6896933
Registration number: 5591988000
Information on the register entry: SRG2012/5596, entry date 24.1.1991, okrožno Sodišče ljubljana
Contact details:
Tel: 01/562-82-40
Fax: 01/562-63-74
Email: info@elteh.si
Website: www. elteh.si
Bank account:
opens at NLB D.d.: SI56 0208 5001 5846 673
Protection of personal data in the e-shop:
We, the company ELTEH D.O.O., attach great importance to the protection of your personal data within the meaning of the law (ZVOP-2) for the protection of personal data and the rights of users.To buy in our e-shop, the customer must be older than 18 years.You can change your data on elteh.si under this link or add: my account (https: // www. Elteh.si /moj profile/).We do not market your personal data and use it exclusively for the purpose of ordering (offer, invoice and delivery of ordered products).We also use them for the purpose of communication with customers and do not pass them on to third parties.We collect the following user data for business purposes:
- name and last name
- address and place of residence
- email (your username)
- Telephone number
- password in encrypted form
- past orders
We are not liable for the correctness of the data entered by the users!
For security reasons, the IP addresses are also recorded, from which users access the website.At the beginning of the session, every user is assigned a session cookie to identify and monitor the shopping cart.
The provider offers all the necessary technical and organizational solutions for complete purchase security.We also guarantee the security of the purchase by taking all applicable legal obligations and recommendations of the Slovenian and international consumer associations into account.The transmission of sensitive personal and transactional data on the website takes place in a safe mode using the SSL protocol (Secure Sicke Layer).The data is encrypted with a 128-bit key.The system thus prevents someone from reading your personal and transaction data that you can send to the e-shop.
All data mentioned, except cookies, are permanently saved on the server elteh.si has access to it.
If you would like to delete your account (profile) with all your data or further information on the protection of personal data, please contact the administrator of the website ELTEH.SI under the email address: info@elteh.si.At your request, we will delete your profile as soon as possible.
Protection of personal data in the contact form
We, the company ELTEH D.O.O., pay great attention to the protection of personal data in accordance with the law (ZVOP-2) on the protection of personal data and the rights of users.We collect your personal data using the contact form, use for communication purposes (e.g. offer, invoice) and do not pass on to third parties or market it.
For business purposes or for communication with customers, we need the user using the contact form:
- name and last name
- telephone number (voluntary)
- company (optional)
- Telephone number
We are not liable for the accuracy of the data entered by the users!
All data mentioned are under the ELETH D.O.O.Stored and kept as long as we have business contact with the user.Only elteh d.o.o.Has access to.
If you would like to delete all your data or further information on the protection of personal data, please contact the publisher of the NETART.SI website at the e-mail address info@elteh.si.At your request, we will delete the data as soon as possible.
Prices
All prices on the website are specified in euros (EUR) and contain 22 % VAT.All prices displayed on the website can be changed without notice.
The purchase contract between the seller and the buyer comes about at the moment when the provider confirms the receipt of the order by email, which is sent to the buyer's email address.From this point on, all prices and other conditions are binding for both the provider and the buyer.
These general terms and conditions are part of the contract.
The prices in the e-shop may differ from the prices in our stationary shop!Prices from the online shop only apply to purchases using the online form.
Orders
You do not have to register to order an order in the e-shop elteh.si To make a purchase, you only have to enter the exact information when ordering. Elteh D.O.O can also reject the order if it is determined that the company cannot execute it under the given conditions.She informs the customer in advance and, of course, names - if possible - the reasons for rejection of the order. The order of goods is considered confirmation of the purchase contract.After completing the ordering process, the customer receives order information to the specified email address.Usually the recipient receives an email notification within 5 minutes, but it is not unusual for the process to take a little longer due to different email client settings. The buyer also receives an electronic notification when the goods are sent.After that, depending on the shipping goal, it takes some time for the ordered goods to arrive. In the event that you have ordered goods, which, for unforeseen reasons, cannot be sent within the agreed time, we will inform you about the new delivery time about the specified contact details. The website provides the buyer all information about his rights and information about the provider.
elteh D.O.O can also reject the order if it is determined that the company cannot execute it under the given conditions.She informs the customer in advance and, of course, names - if possible - the reasons for rejection of the order.
The order of goods is considered confirmation of the purchase contract.After completing the ordering process, the customer receives order information to the specified email address.Usually the recipient receives an email notification within 5 minutes, but it is not unusual for the process to take a little longer due to different email client settings.
The buyer also receives an electronic notification when the goods are sent.After that, depending on the shipping goal, it takes some time before the ordered goods arrive.
In the event that you have ordered goods that, for unforeseen reasons, cannot be sent within the promised time, we will inform you about the new delivery time about the specified contact details.
The website provides the buyer all information about his rights and information about the provider.
Cancellation of the contract and return of the goods
The consumer can withdraw from the contract within 14 days of receipt of the ordered goods without giving reasons.The display is considered in time if the shipment is delivered in good time.The return of the ordered goods to the company within 14 days of receipt is the same as a declaration of withdrawal.The only costs that the consumer bears in connection with the revocation are the immediate costs of returning the goods.The latter must be returned to the company at the latest fourteen (14) days after the declaration of resignation.If the consumer has resigned from the contract, the company must reimburse him all payments made.The reimbursement must be made as quickly as possible, but at the latest 14 days after receipt of the declaration of withdrawal.
The buyer is liable for the loss of value of the goods if it is due to the buyer's behavior that is not absolutely necessary to determine the nature, properties and functionality of the goods.
The buyer can use the intended return within 14 days of receipt of the goods by post (Elteh d.o.o dol pri ljubljani 35, 1262 dol pri ljubljani) or via the contact email address: trgovina@elteh.Si inform.
Consumers send products back to the address of the provider: ELTEH D.O.O, DOL 35, DOL Pri Ljubljani.
products must be sent at the latest 14 days after the revocation is notified.The products must include the original invoice and the form for returning products that you can find here ( click ).
The buyer bears all costs associated with the return of products.The buyer has to send the products undamaged, in the same amount and in the undamaged original packaging.We are not responsible for costs that arise from acting outside of the terms and conditions.
We do not accept returns.When delivering to our costs, we will charge you the costs of returning according to the valid price list of Pošta Slovenije.
liability for actual errors
For material defects in the goods that occur within two years after receipt of the goods, our company is liable in accordance with the provisions of the ZVPot.
Payment
The provider issues an invoice with a cost schedule and notification to the user on a permanent data carrier, how he can withdraw from the purchase and send the products back.The payment method is chosen by the user in the order process.
The user can pay the ordered goods in the E.Shop ww.
- Payment after receipt of the shipment: Under the payment options, select the payment option after receipt of the shipment (we charge an additional € 1.5 due to additional effort and costs).If you are not at home at the time of delivery, you can also pay the ordered products when you receive your Pošta Slovenije branch.
- according to the pro-forma calculation on the checking account: You can pay the products via any online bank or by deposit at the bank or the mail.After confirming the order, we provide you with all the necessary information for payment or transfer to your email address.
- About credit cards (provider Stripe-https://stripe.com/en-gb-------si)
Prices
All prices including VAT. The prices apply at the time of the order and are not valid.The prices apply when paying with the above payment methods on the above conditions.Despite our efforts to provide the latest and precise information, price information can be imprecise.In this case or in the event that the price of the article changes while processing the order, the provider enables the buyer to withdraw from the purchase, and offers the buyer a solution that is satisfactory for both sides.The purchase contract between the seller and the buyer is concluded at the moment the provider confirms the order (the buyer receives an electronic message via the status order).From this moment on all prices and other conditions are defined and apply to both the provider and the buyer.
Delivery time
In the case of in stock, the delivery time is 3-6 working days.
If you are interested in a product that is not in stock or on offer, we recommend that you contact us by email and we will send you an offer if this product is in our sales program.
Delivery and collection
in the E-Shop www. ELTEH.SI we strive to deliver the ordered goods as quickly as possible.We try to send most orders that are received by 11:00 a.m. on the same working day, except for weekends and public holidays
In the event that you have ordered goods that, for unforeseen reasons, cannot be sent within the promised time, we will inform you about the new delivery time about the specified contact details.
The delivery takes place in cooperation with Pošta Slovenije.As a rule, the goods will be delivered to the recipient's address on working days within one to two days after the shipment (if we send the goods today, Pošta Slovenije will probably deliver them tomorrow, in some cases the day after tomorrow).From the day of the customer in the online shop Elteh.si according to our previous experience, up to 3Working days needed.The delivery time is extended accordingly on public holidays and weekends.If you are not at home at the time of delivery, you can collect the products ordered in your Pošta Slovenije unit.
personal collection
The buyer can also personally pick up the ordered goods.When the order is finished, we inform him that a collection is possible.The assumption is possible at the seat of our company Elteh D.O.O, Dol Pri Ljubljani 35, 1262 Dol Pri Ljubljani.
The collection is possible from Monday to Friday from 7:00 a.m. to 1:00 p.m. after prior arrangement.
The buyer has 7 working days to pick up the products, otherwise the shipment of the post is delivered.The buyer wears the postage and is paid for when the shipment is received.
Damaged programs
Our employees pack the goods carefully.However, if you find that the article or the shipment is physically damaged, lack content or has any signs of opening, please take pictures of the existing problem.If the postman is still with you, you can reject the shipment immediately.
Please send us a photo to our email address, then you must submit a compensation procedure to Pošta Slovenije.To do this, bring the shipment (packaging + content) no later than 30 days after receiving the shipment to the post office as soon as you determine damage or looted program.Please note at the post office that the claims protocol must be filled out and signed by you.After receiving all the necessary documents, an application for compensation is submitted to Pošta Slovenije.The request is processed by the Commission at Pošta Slovenije and depending on the answer or approval, the purchase price will be refunded or a new item is appointed.Together with Pošta Slovenije, we will ensure that compensation will be processed as soon as possible.
Without these papers, we cannot process transport damage.
Shipping costs
All orders are sent with Pošta Slovenije with which we have a contractual relationship.
The full delivery price list can be found under this link on our website under delivery costs.
For purchases over 100 EUR (without shipping), the delivery in Slovenia is free.
When receiving the goods (personally or by post), we charge an additional € 1.5 due to additional effort and costs.
Guarantee
Article have a guarantee if this is specified on the guarantee card or invoice.The guarantee applies in accordance with the information on the guarantee certificate and with presentation of the invoice.The guarantee times are specified on the guarantee cards or on the invoice.You can also find guarantee information on the product presentation page.If there is no guarantee information, the article has no guarantee or the information is not known at this time.In the latter case, the buyer can contact the provider who will give him current information.
Validity of the offer
When buying, the prices apply at the time of the order confirmation.All prices including VAT. Prices in the e-shop can be changed without notice.
All information published on the website, e.g.B. Product descriptions, specifications, photos are non -binding.Images can only be symbolic and do not always completely reflect the actual situation.The provider reserves the right to make minor changes to the product description without having to inform users.
Complaints and disputes
in the e-shop elteh.si we strive to comply with our duty to set up an effective complaint management system.The customer can submit a complaint about the email address: trgovina@elteh.si.With Elteh D.O.O.we will confirm the receipt of the complaint as soon as possible and process it within 8 (eight) days after receipt.We will return a written answer to the contact address that we received from.The party is entitled to a right to object.
Electronic link to the online platform for setting up consumer law disputes:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.Show & amp; lng = SL
elteh d.o.o.does not recognize a provider of the extrajudicial settlement of consumer disputes as responsible for setting up consumer disputes that could be initiated by the consumer in accordance with the law on the extrajudicial settlement of consumer disputes.
The regulation mentioned results from the law on the extrajudicial settlement of consumer disputes, regulation (EU) No. Ordinance (EC) No. 524/2013 of the European Parliament and the Council on the online composition of consumer law and to change theRegulation (EC) No. 2016/2004 and Directive 2009/22/EG.
archive contracts
The concluded contract between the buyer and the seller is in an electronic form at the seat of the company ELTEH D.O.O., DOL 35, DOL at Ljubljana.The buyer can receive a copy of the contract by email to info@elteh.si.
Explanation
The general terms and conditions apply from 1.1.2015
The general terms and conditions and all further information can be found on the part of the company ELTEH D.O.O.can be changed at any time and without prior notification.
For more information or questions about the general terms and conditions, you can contact us by email at trgovina@elteh.si.